Book Byte #213 "Crucial Conversations" by Kerry Patterson

Tools for Talking When Stakes Are High

📣 Curious Quotes from the Author

“People who are skilled at dialogue do their best to make it safe for everyone to add their meaning to the shared pool--even ideas that at first glance appear controversial, wrong, or at odds with their own beliefs. Now, obviously they don't agree with every idea; they simply do their best to ensure that all ideas find their way into the open.”

“It’s the most talented, not the least talented, who are continually trying to improve their dialogue skills. As is often the case, the rich get richer.”

“As much as others may need to change, or we may want them to change, the only person we can continually inspire, prod, and shape—with any degree of success—is the person in the mirror.”

“The Pool of Shared Meaning is the birthplace of synergy”

“Goals without deadlines aren’t goals; they’re merely directions.”

“Respect is like air. As long as it's present, nobody thinks about it. But if you take it away, it's all that people can think about. The instant people perceive disrespect in a conversation, the interaction is no longer about the original purpose—it is now about defending dignity.”

“The key to real change lies not in implementing a new process, but in getting people to hold one another accountable to the process.”

“Remember, to know and not to do is really not to know.”

“At the core of every successful conversation lies the free flow of relevant information.”

“The mistake most of us make in our crucial conversations is we believe that we have to choose between telling the truth and keeping a friend.”

“Our lives begin to end the day we become silent about things that matter. —MARTIN LUTHER KING JR. Mastering”

📚 Cognition of the Book’s Big Idea

Important discussions can easily turn into yelling wars. But if you acquire the correct abilities, you can master these conversations, get the most out of them, and notably better your personal and professional lives in the process.

Pay attention to respect. Make sure the person knows you value them as a person in order to prevent them from feeling uncomfortable in a conversation.

Asking is OK. Before losing your cool when you see your emotions rising, find out from the other person whether your assessment of their actions is accurate.

🤝Collaborative Insight for Techies

Everyone has ideas worth sharing. Many Ideas that have transformed companies came from bottom rung employees.

This alone should help you understand that Good Leaders are the ones that help their employees innovate and use their ideas to help benefit the company. If they company doesn’t take advantage, then the ideas might evaporate and the company would be at a great loss.

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Try out the "Think and Grow Rich Challenge" by Russell Brunson and Learn more about the First Self Help Author Napoleon Hill

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